If you are part of the management set up of a credit union and want to know how your customers think about the business then the best thing is to conduct a customer satisfaction survey. Getting enough time to conduct such a survey will go a long way to make a difference in the way you approach them, how you run the company and eventually how content they will be. If indeed you want to maintain your customers then you should be interested in what they have to say. There are some benefits to be derived from conducting this survey for your company.
Customer satisfaction surveys will show you what your customers think about your business. There is no other way to determine the thought processes of customers except through this. You will be giving them the opportunity to voice their opinions about the products and services you offer, quality of customer service you render and the impact you are making on their lives.
There is also the added benefit of knowing your weaknesses. It is very crucial that you know where you are not performing. This will then help you to determine how you are to cause changes in those areas. Customer demands are always dynamic and subject to change. Therefore there is the need to be constantly updated as to areas they will like to see change. A customer satisfaction survey will then help to locate these areas that require change.
A well conducted survey will also help you to know what your customers love about the business. If you are able to determine what the clients love to see about your company then it will lead to the concentration of efforts and energies into those areas. If for instance, they are interested in a particular product over the other then it pays to increase your capacity in the production of that product. This will help you maintain and probably expand your market share.
A customer satisfaction survey will go a long way to make your customers feel special and valued. Every customer or client loves it when his/her views are sought about the operations of a business or product they patronise. It makes them feel as part of the business especially when any of their opinions and views is implemented. Once you start implementing their points of view you will keep them coming back.